Purchases from Next Online including transactions on your nextpay or Directory Card in-store will be charged the day the goods are despatched/purchased in-store.
Statements You will receive a statement every month detailing your purchases unless you have not placed an order and there is no outstanding balance.
If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
See RETURNS section for details of how to return goods to us.
Your order for goods is accepted and a contract is formed between Next and you when we despatch the goods you have ordered and not before.
For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards.
Your statement will show what we have sent you since your last statement, the payments we have received from you, the outstanding balance, your minimum payment and the date this is due, your current credit limit, the balance available to spend and what we have sent you since your last statement, (i.e. Cancelling your order Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service.
Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, such as photo gifts, made to measure curtains and personalised goods, fresh flowers, perishable food items, audio or DVD recordings, computer software and games toiletries and cosmetics where the seal has been broken, or pierced earrings.
For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor.
Fresh Flower cancellations and changes are possible up to 48 hours prior to delivery.